Privacy Policy

This Privacy Policy explains how Mallige Medical Centre Pvt. Ltd. (“Mallige”, “we”, “us”, or “our”) collects, uses, shares, and protects your information when you visit our websites, book appointments, purchase services, or otherwise interact with us (collectively, the “Services”).

By using the Services, you agree to the practices described in this Policy. If you do not agree, please do not use the Services.

Information We Collect

We collect information in the following categories:

• Information you provide: name, email, phone number, postal address, login details, feedback, reviews, forms and contact requests, and any content you submit.
• Transaction and billing data: items purchased, order details, invoices, and payment details (processed via secure payment gateways; we do not store full card numbers).
• Technical and usage data: IP address, device/browser type, operating system, pages viewed, referring/exit pages, timestamps, session duration, and interactions (collected via analytics tools and cookies).
• Profile and communications: preferences, service history, and communications with us (email, phone, SMS, WhatsApp, postal mail).

How We Use Your Information

• Provide, operate, and improve the Services and our website.
• Process transactions, appointments, inquiries, and customer support requests.
• Send service-related notices (e.g., confirmations, policy updates, security alerts).
• Personalize content, measure performance, and conduct analytics and research.
• Send promotional messages where permitted by law (you can opt out at any time).
• Detect, prevent, and address fraud, abuse, or security incidents.
• Comply with legal obligations and enforce our terms and policies.

Legal bases (where applicable, e.g., GDPR): consent, performance of a contract, legal obligation, and our legitimate interests (such as securing and improving the Services).

Cookies & Similar Technologies

We use cookies, web beacons, and similar technologies to run the site, keep you signed in, remember preferences, and analyze traffic. You can manage cookies in your browser settings. Disabling certain cookies may impact site functionality.

Sharing Your Information

We may share information with:

• Service providers who perform services on our behalf (e.g., hosting, analytics, customer support, payment processing). We require them to protect your data and use it only as instructed.
• Commerce/hosting platforms (e.g., Wix.com) and payment gateways that process your data on secure servers in accordance with industry standards such as PCI-DSS.
• Professional advisers (e.g., auditors, legal counsel) and authorities, where required by law.
• Business transfers in connection with a merger, acquisition, or asset sale, subject to this Policy.

We do not sell your personal information.

Data Retention

We retain personal information only as long as necessary for the purposes described above, to comply with legal, accounting, or reporting obligations, and to resolve disputes. Retention periods vary by data type and legal requirements.

Security

We use technical and organizational measures to protect your information (encryption in transit, access controls, firewalls, regular monitoring). However, no method of transmission or storage is completely secure. Please use strong passwords and safeguard your account credentials.

International Transfers

Your information may be processed outside your country of residence (for example, where our service providers host systems). Where required, we implement appropriate safeguards (such as contractual clauses) to protect your information.

Your Rights

Depending on your location, you may have rights to:

• Access, correct, update, or delete your personal information.
• Object to or restrict certain processing, and withdraw consent where processing is based on consent.
• Port your data to another service, where technically feasible.
• Lodge a complaint with a supervisory authority.

To exercise your rights, please contact us using the details below.

Children’s Privacy

Our website is not directed to children under 13 (or the applicable age of consent). If you believe a child provided us personal information, please contact us and we will delete it as required by law.

Third-Party Links

Our site may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. We will indicate the “Last updated” date at the top and, where appropriate, notify you of material changes.

Contact Us

If you no longer want us to process your data, or if you want to access, correct, amend, or delete any personal information we hold about you, please contact us using the details above.